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Citizen review of complaints against police officers is an important new aspect of policing which takes many different forms. Explains the reasons leading to the usage of this term in preference to similar terms. Analyzes official documents related to the 65 citizen review (CR) procedures currently in force in the USA. Highlights the problematic relationship between the goals of CR and administrative features. Finds that existing procedures do not always guarantee an independent review of complaints. Suggests additional research on procedures, more critical assessment of the assumptions underlying CR, and rigorous comparative evaluations of complaint review systems, also of the relationship between CR and other innovations such as community policing.